Return & Refund Policy
Tajav Essentials LLP™
Important Notice
For transparency and smooth claim processing, we strongly recommend recording a clear unboxing video when opening your parcel.
Return / Exchange Eligibility
You may request a return or exchange if:
• You receive a damaged or broken product
• You receive the wrong item or incorrect quantity
• You receive a duplicate order All issues must be reported within 48 hours (2 days) of delivery.
Conditions for Approval
To process your request, you must:
• Provide a clear unboxing video
• Share clear pictures of the product and packaging
• Include a visible address label on the parcel
Important Notes
Minor leakage during transit may not qualify as damage due to courier handling
• Products must be unused and in original condition
• Packaging should not be tampered with
Non-Eligible Cases
Return or exchange requests may not be accepted if:
• Reported after 48 hours of delivery
• Proof (video/images) is unclear or missing
• Product has been used or packaging removed
• Required details are incomplete
Process Timeline
Once your request is submitted:
• The case is reviewed with relevant teams (courier, dispatch, etc.)
• This process may take 7–12 working days
• After verification, a replacement or suitable resolution will be provided
How to Contact
To initiate a request:
📞 WhatsApp: +92 304 4990087
📧 Email: tajavessentials@gmail.com
